Frequently Asked Questions
Our top ten FAQs about illegal meters:-
*How Can I tell if my meter is legal?
There are two important indicators to look out for:-
*Who can give me the paperwork to prove that my meters are legal?
Your Meter Supplier will have the relevant paperwork. They should hand this onto you at the time of purchase. If not, then you must ask them for the documents.
*Isn’t it the responsibility of the seller to ensure my meter is legal?
No! The law states that it is the buyer’s responsibility to ensure that any meter installed for billing purposes is compliant with the legislation.
*My meter supplier now sells through a third party. Who should I contact to get the correct documentation?
Whether you are buying direct or through a third party, the company selling the meter has a duty to supply you with the relevant paperwork.
*I had my meters installed before the MID legislation in 2016 so they won’t be affected will they?
As long as your meters are approved under the old Ofgem Legislation before October 2006 and installed prior to October 2016 they can continue to be used but only if they meet the requirements of the Electricity Act 1989. However, an Ofgem Approval document is still required. Any meters newly installed after October 2016 must be MID approved.
*What happens if I discover that my meters are not Approved?
You will need to get them changed. The use of unapproved meters is prohibited by MID Legislation 2006 and the Electricity Act 1989 and to bill electricity or gas with a non-approved meter is classed as a criminal offence.
*Can I get the paperwork backdated if it turns out my meters are legal?
No! The Approval certificate MUST be dated BEFORE the date that you installed your meters otherwise it is not relevant.
*My primary meter is compliant but not my secondary meters. Does it matter?
Yes! It is a criminal offence to resell energy through a non-approved meter and therefore all MID approved meters MUST carry the full MID marking. This applies to meters used for billing, whether for main supply (primary meters) or for internally distributed sub-supplies (secondary meters). MID legislation makes no distinction between primary main supply meters and secondary sub-billing meters.
*Do I need the paperwork for each individual meter or can I have it for each batch I buy?
You only need one MID (or Ofgem) Approval document for your batch of meters as long as each meter is individually stamped with the MID Approval Number.
*Who Can I complain to if I am getting nowhere with my Meter Supplier?
If you have any concerns or you are not satisfied with the response you are getting from your Meter Supplier you can complain to the NMRO (National Measurement and Regulation Office:- https://www.gov.uk/government/organisations/national-measurement-and-regulation-office